Website Maintenance Services

Every plan includes WordPress, WooCommerce, or Shopify core and plugin updates with staging-first testing, daily backups stored off-server, security event monitoring, Core Web Vitals tracking, uptime monitoring, monthly written progress reports, and a defined number of design and content change hours per month. Higher-tier plans add quarterly strategic reviews, CRO work, and dedicated developer hours.

Monthly maintenance plans with US agencies run anywhere from $100 to $2,500 depending on platform, traffic, and the design and content hours bundled in. We price 40 to 60% below those rates for the same coverage. Flat monthly billing, no break-fix invoices for routine work.

First response within one business day on every plan. Critical issues affecting site availability or checkout get same-day response during US business hours. Higher-tier plans include faster SLAs and priority routing. The person who responds is the developer who can resolve the issue, not a tier-one helpdesk screener.

WordPress, WooCommerce, and Shopify. We chose this stack because it covers the realistic range for US small and medium businesses, and we’ve maintained sites on these platforms long enough to know the failure modes that don’t show up in documentation. We don’t maintain Magento, Drupal, Wix, or Squarespace sites. If you’re on one of those, we’ll tell you during the audit whether a migration to a stack we support makes sense for your situation.

If your site is on WordPress or WooCommerce, yes. WordPress and plugins ship security updates monthly, and unpatched sites are the most common cause of small business website breaches. If your site is on Shopify, the platform handles core security, but you still need someone monitoring app stack changes, monitoring checkout, managing content, and watching for performance regressions. Even a low-traffic brochure site benefits from active maintenance at a basic tier.

We offer ala carte support at hourly rates for clients who don’t want a monthly retainer. The trade-off: monthly plans get priority response, scheduled proactive work, and lower effective hourly rates. Ala carte is reasonable if your site is on Shopify (platform handles most baseline maintenance), low-traffic, and you only need occasional help. For WordPress or WooCommerce sites, a monthly plan almost always works out better financially within the first year.

Yes. Maintenance handoff is a regular onboarding scenario. We run a full audit of the existing site, document the technical state, fix any deferred problems that surface, and start the maintenance program from a stable baseline. Onboarding typically takes 1 to 2 weeks. If the previous agency has been neglecting the site, the first month includes more stabilization work than ongoing months will.